Frequently Asked Questions
Welcome to http://modernclothing-shop.com/. Below you will find answers to the most common questions about our contemporary women’s clothing collection, including dresses, tops, pants, jumpsuits, and more. If you cannot find the information you need, please contact our Customer Service team through our website.
Orders and Account
1. Do I need an account to place an order?
No, you may check out as a guest. However, creating an account allows you to save your shipping and billing information for faster checkout, create and share a wishlist, track orders, and view your complete order history.
2. How do I check my order status?
You can check your order status by logging into your account on http://modernclothing-shop.com/. Under “Order History,” select your current order number to view details, see the status, and track your shipment. If you checked out as a guest, use the “Check Order Status” feature on our website by entering your order number, email address, and billing zip code.
3. Can I modify or cancel my order after placing it?
Once an order has been placed, we are unable to modify or cancel it. Our warehouse begins processing orders immediately to ensure they arrive as quickly as possible. Please double-check your cart before completing checkout.
4. How do I use a promotional code?
Enter your promotional code in the space provided on the Shopping Bag page and click the “Apply” button. You can also add promo codes during checkout on the side of the page. The discount will be applied to your order total.
5. Do you offer price adjustments?
We offer price adjustments within a certain period of your order being placed for items that are in stock in the same size and color purchased. However, temporary promotions or flash sale pricing cannot be applied to previous purchases. Price-adjusted items are considered final sale and are not eligible for returns. Final Sale items are not eligible for price adjustments.
Payment Methods
6. What payment methods do you accept?
We accept major credit cards, digital wallets, and other common online payment options. For most payment methods, a pending charge will appear on your credit card statement until your item has shipped. At that point, the charge will be completed. For certain digital wallets, the charge is captured at the time of order placement.
7. Where can I find my security code?
For most cards, the security code (CVC/CVV) is located on the back of the card and is a three-digit code. For some cards, it is located on the front and is a four-digit code.
Shipping and Delivery
8. Where do you ship?
We ship to many countries and territories. For a complete list of available shipping destinations, please click on the flag or location icon at the top of our website http://modernclothing-shop.com/. If you experience checkout issues, please contact Customer Service.
9. Do you ship to P.O. Boxes or freight forwarders?
No, we do not currently ship to P.O. Boxes. To protect our customers from shipping errors or suspicious activity, we also do not ship to freight forwarders.
10. Do packages require a signature?
No, packages do not need to be signed for in most cases.
11. When are orders processed and delivered?
Orders are processed and delivered on business days, excluding holidays. Please allow a standard processing period. Orders placed before our daily cutoff time will be processed the same day; orders placed after will be processed the following business day. We cannot be responsible for unanticipated delays caused by carriers or weather.
12. Do you offer expedited shipping?
Yes, expedited shipping options are available. You will see all available choices during checkout.
Returns and Exchanges
13. What is your return policy?
You may return your purchase within a certain number of days of the delivery date for a refund. We do not accept merchandise that has been worn, altered, or washed. All tags must be attached. We reserve the right to deny a refund if the merchandise does not meet our return policy requirements. Final Sale items cannot be returned or exchanged. Original receipt or gift receipt must be presented at the time of return. Note that some payment method orders cannot be returned in store at this time. Please see our full return policy on our website.
14. Can I return sale items?
Sale items may be returned, but Final Sale items cannot be returned or exchanged. Some sale items (e.g., those discounted above a certain percentage) are final sale and are not eligible for return, exchange, or credit – no exceptions.
15. How do I return an online order in person?
Yes, you can return an online purchase in any of our physical stores. However, orders purchased with certain payment methods cannot be returned in store and must be initiated on our website. In-store returns are free.
16. How long does it take to process a return?
Returns are processed within a certain number of business days of package receipt. Refunds can only be issued to your original method of payment. Your banking institution may require additional days to process the refund. You will receive an email when your return has been received and processed.
17. Can I exchange an item?
If you wish to exchange an item, please place a new order on http://modernclothing-shop.com/ and return your original item using our return instructions. If you wish to exchange by phone, our Customer Service team will be happy to place another order for you.
18. What items are not accepted for return?
We will not accept returns of any items that have the tags removed or have been visibly worn. Swimwear must have the liner attached.
Products and Sizing
19. Are all items shown on your website?
Not all items from our full collection are shown on http://modernclothing-shop.com/ . If you are looking for a particular item, please contact our Customer Service team.
20. Do you charge sales tax?
If you are shipping to certain states or regions, you will be charged sales tax. Tax calculations are based on the state and county of the shipping address on your order. Shipments to other locations will not include tax. Many jurisdictions require purchasers to file a sales/use tax return at the end of the year for untaxed purchases. Please check with your local taxing authority.
21. How do I find my size?
Please refer to our Size Guide, which you can find on each product page. If you need further assistance, our Customer Service team is happy to help.
Account and Technical
22. I forgot my password. What should I do?
Go to the My Account page and click on “Forgot Password.” You will receive an email with instructions to reset your password.
23. Can I update my email address?
Unfortunately, you cannot update your email address once your profile has been created. Please create a new account with your desired email address.
24. What is a Wishlist?
When you set up an account, you can create a Wishlist to store and share items you are interested in but not yet ready to purchase. You can also share your list by email with friends and family.
Gift Cards and Gifts
25. Do you offer gift cards?
Yes, we accept gift cards online. To check your balance, click on the Gift Card link on our website. We also offer the ability to purchase an E-Gift Card online. You can print it yourself or have us email the recipient directly.
26. Do you offer gift wrapping or gift messages?
We do not offer gift wrap or gift messages at this time. However, the receipts in our packages do not contain prices, so you can ship a gift directly to the recipient. Just use your own email address to receive order confirmations (which do contain prices).
Communication and Marketing
27. How do I sign up for emails or texts?
On the bottom corner of our website, please click on “Sign Up” and fill out your email address. To sign up for text messages, follow the instructions on our website. By signing up, you agree to receive recurring automated promotional and personalized marketing messages. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to cancel.
28. How do I unsubscribe?
To unsubscribe from marketing emails, please contact our Customer Service team. To unsubscribe from text messages, simply reply STOP. We will confirm your request.
29. I did not receive my welcome code. What should I do?
Your welcome code will be emailed and/or texted depending on how you subscribed. If you entered your email address, please check your junk or spam folders. If you entered a phone number and have not received a text, please contact Customer Service. The welcome code is only valid for new subscribers; we reserve the right to reject future orders if this discount is misused.
Repairs and Sustainability
30. Do you offer repairs?
We are happy to repair damaged merchandise that results from a company-approved manufacturing issue within a certain period of purchase. We cannot handle repairs that result from normal wear and tear. If you believe there is a defect in workmanship or materials, please return the item to the original place of purchase. Please visit our full repairs policy on our website.
31. What are your sustainable practices?
Please click on the Sustainability link at the bottom of our website to learn more. We are happy to state that none of our styles contain certain harmful chemicals.